ANSWERS TO COMMON QUESTIONS

WHAT PAYMENT METHODS ARE ACCEPTED?

Businesses can pay online through Credit/Debit Card (preferred) or Bank Transfer. In case of bank transfer, please email care@onelinewellness.com with details of the bank transfer including Company Name, Bank Name, Exact Amount, transaction date and transaction id, so we can verify receipt.

IS BUYING ONLINE SAFE?

Buying online is perfectly safe. Your credit card information is not stored on our servers. Our web-site uses 128-bit SSL encryption while sending your credit card data to the bank processor. In other words, your private data is private. In addition, all orders are verified before being shipped. We sell only to businesses that are pre-registered with us.

HOW DO I PLACE AN ORDER?

You may place an order online on our web-site. Simpy go to the product page you are interested in, add the required items to cart. Ensure you have ordered the right quantity. Repeat this until you have placed everything you need in the cart. Once this step is completed, you may go to cart and click on check out. If your account is pre-registered with you, you simply need to enter the payment information during check-out process. 

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes. Since we only sell business-to-business, you will need to provide business credentials (GST/PAN Number proof) so we can ship to you. Our account team will verify your credentials before shipping. If you are a end user and seeking to purchase our branded products, you may approach one of our partner salons and spas to find the products. 

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Our accounts executives help with any queries you might have. While our account teams are busy helping our customers, they are accessible through email and phone, both of which are listed in footer section of the web-site.

HOW CAN I CANCEL OR CHANGE MY ORDER?

You may cancel your order within 24 hours. Simply log into your account and select the order. Then use the cancel button to cancel your order. If it is more than 24 hours, you will not be able to change your order as the order will be in process. For orders older than 24 hours, contact our care team for resolution.

HOW DO I TRACK MY ORDER?

Once the order is shipped, you will receive a SMS and/or email on your shipment with the tracking number. Simply click on the link and you will be directed to the shipping