COVID-19 pandemic has disrupted normal course of business and life all over the world. As the world recovers from the health care disaster, businesses will have to adopt to a new normal. Business owners, employees and customers will now have to live a different set of rules. In the beauty and wellness industry, the risks due to close contact with customers is elevated. In this environment, it is important that business ensure safety of their facility to their employees, customers and themselves. As part of community support, we have aggregate some of the common-sense strategies prescribed by global health care and occupational safety experts. Please note these guidelines are provided for informational purposes.
A more detailed article on COVID-19 workplace prevention can be found here.
1. BEFORE CUSTOMERS ARRIVE
Prepare the salon/spa/clinic
- Know your customers. Know who are at higher risk and prior history of COVID-19 if any.
- Plan tele-consultations before customers arrive so time is minimized at the facility
- Know how to contact your local health department
- Ensure your organization tracks COVID-19 official resources so you are aware of any outbreaks.
- Assess and update your standard operating procedures regularly.
Communicate with clients.
- Ask clients if they have any symptoms during scheduling
- Consider rescheduling at risk appointments
- Ask customers to wait outside or in their cars if possible, if they arrive early.
- Ask customers to arrive on time to ensure schedules are maintained.
- Reschedule customers who are delayed significantly.
- Put posters and decals at entrances and waiting areas about prevention measures taken.
Prepare the waiting areas and treatment areas.
- Provide hygiene supplies - paper towels, sanitisers, paper tissues
- Pay attention to chair placement (3-6 feet apart). Ensure proper barriers are in place, where applicable.
- Declutter all areas - remove optional material and clean surfaces
2. WHEN CUSTOMERS ARRIVE
Control the Environment
- Place staff at entrance to confirm appointment and if any symptoms are present
- Provide personal hygiene kit including face masks, tissues to cover mouth and nose and water bottle and santizer.
- Allocate single dose consumables and treatment kits.
- Direct and take at-risk clients to special cabin or treatment areas as quickly as possible. Eliminate wait times.
- Limit non-clients and visitors.
3. WHEN CUSTOMERS ARE LEAVING
Prepare for the next visit
- Clean all frequently used/touched surfaces including counters, beds and seatings using certified and registered disinfectants such as GD-90.
- Provide home care items so that customers can keep their beauty and wellness routine up.
- World Health Organization (WHO)
- Ministry of Health and Family Welfare (India)
- Center for Disease Control (United States)
- GD-90 Coronavirus disinfectant
Should you have any practices that you'd like to share with other business owners or need assistance on any of the practices listed above, kindly contact us at firstname.lastname@example.org with your query.